This class defines Readers’ Advisory Services, highlights useful Readers’ Advisory tools, and discusses other Readers’ Advisory topics.
Class is presented by Readers’ Advisory Services Training Team members.
This class is required for librarians, associate librarians and substitute librarians who are new to HCL. Newly promoted staff may attend at the discretion of their supervisor. Current staff who want a refresher are welcome. Supervisory approval is required.
1. What is Readers’ Advisory Service?
Keys to providing excellent Readers’ Advisory services, attributes of a Readers’ Advisor, the Readers’ Advisory interview, customer skills and expectations.
2. Readers’ Advisory Tools:
Print Tools, HCL-produced tools, Website Catalog, periodical sources, Dynix tips for Readers’ Advisory services.
3. Other Topics:
Working with book groups, genres in HCL, sample questions.