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Contents	Page
Author's Note	p. ix
Acknowledgments	p. xi
Prologue: Flying Sucks	p. 1
1 - Sit Down and Shut Up or We'll Turn This Plane Around: Why Airline Service Has Collapsed and Air Rage Is Soaring	p. 11
2 - What Happened to the Airlines?	p. 43
3 - Collusion and Confusion: How Airlines Don't Play by the Rules-and How Passengers Pay	p. 71
4 - So You Think You've Found the Lowest Fare	p. 87
5 - A Mad Race to the Bottom: How Airlines Mistreat Employees, Outsource, and Ignore Passengers	p. 107
6 - When Your Airline Isn't Your Airline: Regional Carriers Provide Lower Levels of Service and Safety	p. 139
7 - Outrageous Outsourcing: The Single Greatest Threat to Airline Safety	p. 169
8 - Unsafe at Any Altitude? Facing Unprecedented Dangers	p. 199
9 - Threats to Survival: Why Many Air Crashes Need Not Be Fatal	p. 223
10 - Lights, Camera, Strip Search: The Tragicomedy of Airline Security	p. 247
11 - Cloudy Skies: Aviation's Carbon Footprint	p. 269
12 - Ink-Stained Wreckage: How Airlines Manipulate the Media	p. 285
Epilogue: Fighting the Clock	p. 305
Conclusion: A Manifesto for Taking Back Our Skies	p. 307
Appendix A - Domestic Mainline Airline Partnerships with Regionals	p. 315
Appendix B - Domestic Regional Airline Partnerships with Mainlines	p. 316
Glossary	p. 317
Selected Bibliography	p. 319
Notes	p. 337
Index	p. 345

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