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Our mission is to nourish minds, transform lives and build community together.

We are a national leader of library service, innovation and excellence.

We envision a Hennepin County where library services ensure every person has the opportunity and resources to read, graduate, engage, work and learn.
two girls reading photo


1. Deliver relevant patron services
  • Solicit and act on patron feedback
  • Quickly recognize and respond to changing communities and demographics
  • Develop innovative services
  • Provide services that are community-based
2. Engage readers and learners of all ages
  • Build and maintain our collections
  • Remove barriers to information and content
  • Preserve historical collections
  • Embrace new technologies
  • Build confident, self-reliant library users
  • Set Library policy and make investments to ensure youth graduate from high school
3. Expand community engagement and collaborations
  • Re-energize our partnerships with schools, businesses, nonprofits, foundations and the community
  • Use volunteers and the commitment of each of us individually to support our community
  • Create a strong brand
  • Creatively market library services
4. Develop physical and virtual services that support patron access
  • Implement the ongoing digital revolution that complements but is not bound by bricks and mortar
  • Configure space to reflect new and broader purposes
  • Upgrade and maintain facilities based on Hennepin County standards
  • Create library environments that are welcoming, safe and secure
  • Provide innovative service points such as kiosks, co-locations, partnerships and virtual opportunities
5. Build staff confidence and commitment to innovation, creativity and diversity
  • Revolutionize customer service
  • Embrace new technologies
  • Use research-based information when developing library service
  • Value diversity and inclusion to support an environment of creativity and innovation
6. Optimize funding of library services with private and public dollars
  • Demonstrate the value of library services to residents, the County Board of Commissioners and other stakeholders
  • Strengthen the Library's partnership with the Friends of the Hennepin County Library
  • Partner with businesses and other foundations
7. Further leverage the leadership of the Library's governing and advisory Boards
  • Strengthen the relationship between the County Board, Library Board and staff
  • Support the Library Board as it fulfills the roles and expectations of the County Board of Commissioners
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