The Library sends several different kinds of notices by a variety of methods, according to customer preference. Customers may select email, phone or postal mail. The phone number, email address or postal address used for notification depends on the information in the Personal Information portion of My Account. The library does not routinely check addresses/phone numbers. It is the customer's responsibility to keep his/her information up to date.

Hold Notification:
Notification that a requested item has arrived and is ready for pickup is sent the day after the item arrives. Hold notices are sent by email, phone or postal mail according to customer preference.

Overdue Notification:
Notices that items are overdue are sent when items are 7, 14, 21 and 28 days overdue. Notices are sent by email, phone and postal mail according to customer preference.

Due Soon Notification:
Customers with email notification may select Due Soon notification. Emails are sent notifying customers of items that are coming due a number of days before they are due according to customer preference. This is set up on the Personal Information page of My Account. Due Soon notification is available by email only.

Phone:
The automated phone system places calls and leaves messages. As soon as the system detects that the phone has been answered, the message is played. It does not wait for beeps, chimes etc. It cannot interact with messaging systems. The message plays twice. No title information is included in the message. Postal mail notification is a backup when phone calls are not answered. These calls show up as "unknown" on caller ID so if you have anonymous call blocking on your phone system these calls will be blocked.

Email:
Even if email addresses are correct, the library can't guarantee delivery to your inbox. Individual email systems employ various types of security to protect their customers from spam. Library Materials Coming Due Soon notices are sent from "notices@hclib.org" and Reserves Ready for Pick Up notices are sent from "notices@hennepin.hclib.org". You may need to set your email account to accept mail from these addresses. When emails are returned to the library as undeliverable, a message is placed in the customer account including as much information as possible. If an email is returned, there is no backup notification system. The customer is placed on phone notification for future notices until the problem is resolved.

Mail:
Postal mail notices are printed and mailed by the Hennepin County Mail Center. Notices are mailed every week day. The library can't guarantee timely delivery of postal mail. Messages are placed in customer accounts when mail is returned as undeliverable. When mail is returned, all future notices are stopped until the problem is resolved.