Computer use by appointment

As part of its phased reopening plan, Hennepin County Library is offering patron access to library computers. Calling ahead to make an appointment will help ensure a computer is available for your visit, but many Grab and Go locations can accommodate same-day visitors with instant appointments as space allows.

Appointments are required at two locations.

Computer space is limited to encourage social distancing. If a library meets its capacity limit, patrons may be asked to wait outside until other patrons have departed. Library staff will be on-site to provide additional guidance to help make your visit successful.

Computer use is available at the following libraries:

All visitors to Hennepin County buildings are required to wear face coverings. Please review Hennepin County’s COVID-19 safety rules and protocols in preparation for your visit.

Please note: Franklin Library and North Regional Library temporary space are providing computer use by appointment only. All other locations also provide Grab and Go service.

How to book a computer

  • Call a library offering computer use to make an appointment.
  • If you are visiting a library offering computer use only, the front door may be locked, but staff will be ready to let you in at your appointment time.

Same-day appointments may be available at some locations, including instant appointments. Call your library to confirm availability.

Available software and services

  • Desktop computers with internet, as well as Microsoft Word, Excel and other software.
  • Printers are available.
  • Scanners and photocopiers are not always available.


Frequently asked questions

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  • Please review Hennepin County's COVID-19 safety information and self-screen before arriving at the library.
  • Hennepin County requests that visitors who are COVID-positive or symptomatic do not enter county facilities.
  • You will be required to wear a face covering throughout your visit.

Please bring your library card, your own face covering, earphones, and flash drives (if needed).

  • Library visits will feel more like a visit to a grocery store at this time – with a clear purpose and for a short duration.
  • Assistance at the computer and surrounding space will be limited.
  • Meeting rooms, study rooms, children’s play areas, and lounges will not be available for use.
  • You can access books and other library materials if you are using a computer at a Grab and Go service location.
  • Book access is not available at Franklin, Hopkins, North Regional temporary space, and Sumner libraries.
  • If possible, please prioritize coming to your appointment alone. Other spaces will not be available for visitors who are not using computers. Example: play areas are not available for children while caregivers use a computer.

Staff are currently preparing their buildings for service and unable to book appointments prior to their reopening date.

Every library will offer some level of flexibility, with the shortest appointment block starting at 30 minutes. Speak with your library and they’ll help find space on the schedule for your appointment needs.

Yes, restrooms will be available for patrons. However, drinking fountains will be disabled. Water bottle fillers will be available at some sites.

  • Computers and stations are cleaned after every use.
  • Appointment stations are spaced at least 10 feet apart from each other.
  • Hennepin County requires face coverings for all staff and visitors.

The library is not supporting video conferencing during computer appointments at this time.

Computer appointments are intended to accommodate library access for patrons who are using library computers. The library is not offering space for use of personal devices at this time.

Call the library when you arrive. Staff will check the door every 10 minutes for 30 minutes. Appointment extensions may be available depending on schedules.

Same-day appointments may be accommodated as the schedule allows, but we cannot guarantee availability. Calling ahead is the best way to ensure you can access a computer.

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