Current service information

Library buildings remain closed, but extensive library services are still available. Countywide planning is underway to reopen spaces with a safe, phased approach with many county employees working from home. In addition to the library’s existing eight curbside pickup locations, we are committed to adding new services by June 15.

You’ll find the most current information about using the library on this page. For more information about other countywide services, visit Hennepin County COVID-19 response.

Library services available at home

Ask Us

We can answer questions, connect you to online resources or recommend your next read.

  • Contact us by email, chat or text.
  • Call 612-543-KNOW (5669) to reach library staff by phone.
    • Monday-Thursday 9 a.m. – 9 p.m.
    • Friday-Saturday 9 a.m. – 5 p.m.
    • Sunday noon – 5 p.m.
  • Español/Spanish
    Llame o envíe un texto al 651-503-8013 para recibir ayuda en español.
  • Hmoob/Hmong
    Hu losis text rau lub tsev nyeem ntawv ntawm 612-385-0886 txais kev pab hais lus Hmoob.
  • Soomaali/Somali
    Caawimaad Soomaali ah, soo wac ama qoraal (text) usoo dir maktabada 612-235-1339.

Use online resources

See all online resources available from your library.

Managing your account

Library card applications

Placing holds

  • You can continue to place library materials on hold. Existing limits still apply.
  • You will not receive notices about holds during the closure, unless you have selected a curbside pickup location.
  • Once libraries reopen, holds will remain available for pickup for at least one week.
  • If you’re not ready to place holds, remember you can keep track of items you want to read later with the For Later shelf in My Account.

Curbside pickup service

  • Curbside pickup for physical materials is available at selected locations only. Transferring holds from non-curbside locations is not possible at this time.
  • Visit our Curbside pickup service page for details on locations, hours, and how to place holds on materials for pickup.

Holds ready for pickup

  • Holds that are listed as ready for pickup at your library will be held there until at least one week after we reopen.

Due dates for physical materials

  • Due dates for all physical materials have been extended. No items will be due for at least three weeks after we reopen.

Fines during the closure

  • No new fines will accrue during the closure, because due dates for all physical materials have been extended.
  • Previously assessed fines will still be on your account, but please talk to us about your fines – we’ll be ready to help.

Returning materials

  • Book drops are closed. Please do not return materials at this time.
  • Due dates for all physical materials have been extended. No items are due until at least three weeks after we reopen.
  • Thank you for keeping library materials safely in your possession until we reopen.

Other updates

  • In-person library events are canceled through August 31. Details to come on virtual library events for summer.
  • K-12 Homework Help in-person tutoring remains canceled until further notice.
  • Library room reservations are currently not permitted.
  • Many Outreach services are suspended currently, with limited At Home by mail service for current patrons only.
  • Interlibrary loan (ILL) is currently unavailable.