If your email address is correct and you are not receiving notices, you may need to set your email account to accept mail from these addresses:
- email@example.com (for Due soon notification)
- firstname.lastname@example.org (for Requests and Overdue notification)
When an email is returned as undeliverable, a message will be placed in your account, but that notice will not be re-sent. Phone notification will then be used for future notices until the problem is resolved.
An automated phone system places calls and leaves messages. As soon as the system detects that the phone has been answered, the message is played, It does not wait for beeps, chines etc. It cannot interact with voice messaging systems.
Reasons you may not be receiving phone notifications from the library:
- Phone blocking software
- Long outgoing messages on your voice mail
- Phone not answered